Map the handoffs
We identify who owns each decision, which information they need, and where the current process breaks.
Find the details behind the work.
Explore how we build and operate client systems, then find the details that matter to your team.
The operating model
Your operation deserves its own system.
We map your current process, build the agreed software, host it, and handle ongoing operation. Your team stays involved in the decisions and approvals that belong to you.
01 / Discover
Start where the work actually happens.
We follow one real request through your current tools: who receives it, who decides what happens next, and where information is lost.
Choose a first release
We define the smallest useful working system and put its boundaries in the proposal.
Real build · LuxuryLane call tracking
02 / Build
The customer view and the work behind it.
We build the screens your customers use and the internal views your team needs to respond, track status, and finish the work.
Current MyPeptide admin UI · synthetic sample data
Working software
A client portal, CRM, booking flow, operations board, or reporting view takes shape where the workflow needs it.
Connected systems
We connect relevant records and actions so the next person can see what happened and what needs attention.
03 / Host
A place for the system to run.
We provision and manage infrastructure for the agreed system. Client data and sending identity stay separate; the exact hosting, access, and retention terms belong in the engagement.
Client-specific setup
Each engagement gets its own scope, configuration, and access model. Your workflow does not become a generic shared account.
Clear responsibilities
The proposal identifies what Indigo manages and what your team approves, supplies, or owns.
Trust questions
Review our public security explanation, then resolve contractual or technical requirements during scoping.
04 / Operate
We stay after launch.
The engagement defines how we monitor and maintain the hosted system, support your team, and make changes. It also names who approves decisions that affect customers.
See the queue
An operations view gives the team a way to find open work, ownership, and next steps.
Handle exceptions
We agree how failures, unclear cases, and proposed changes reach a human owner instead of vanishing inside an automation.
Real build · Kefir Kult quality system
05 / Improve
The system can change with the work.
After launch, we review support issues and actual usage with your team. We agree which fix or improvement to make next and use only data the system can verify.
Learn from the work
Review the records and handoffs the system actually captures, including the limits of that data.
Ship an agreed change
Prioritize fixes and improvements with your team, then release them through the agreed operating process.
Explore the modules
Choose the parts your workflow needs.
CRM, booking, operations, and reporting are examples of work we can build. The first release includes only the parts agreed during discovery.
A view for the team
CRM and operations views keep context and work together.
A path for the customer
Booking and customer-facing flows connect promises to the actual next step.
The engagement
A system shaped around your work.
We agree on the first release, its cost, and the ongoing work before the build starts. Indigo builds and hosts the platform, then operates it with your team.
Build + operate
One proposal. Two kinds of work.
Your proposal separates the initial build from hosting and ongoing operation. It states what we will deliver at launch and what support follows.
01 / Build
Make the first useful system.
Discovery, workflow design, interface and integration work, testing, and an agreed go-live path belong in the initial scope.
Defined deliverables and approval points
02 / Operate
Stay with it after launch.
We host and operate what we build. The agreement defines the support, maintenance, monitoring, and improvement work for your platform.
Ongoing responsibilities written into the engagement
What you can evaluate
Review the work before you commit.
The proposal lists the workflows, integrations, approval points, and ongoing responsibilities behind the quoted cost.
01
What gets built
The first useful release, the workflows it covers, and the systems it needs to connect.
02
Who does what
The decisions and approvals your team owns, alongside the build and operating work we take on.
03
How it goes live
A review path, launch dependencies, and the point at which a person approves real customer activity.
04
What follows
Hosting, support, maintenance, and the agreed path for changes after launch.
From conversation to scope
Start with the workflow, then decide the investment.
On the first call, show us one process that is difficult to run today. We will discuss the people, tools, and approvals involved before proposing a first release.
01 / Show the work
Where does it start, and where does it stall?
02 / Choose the first release
Which handoffs need a shared system first?
03 / Review the proposal
What will we build, run, and ask you to approve?
Common questions
What the model means in practice.
Is there a public rate card?
No. We quote an agreed scope because the workflows and connections differ by business.
Do we run the software ourselves?
Indigo hosts and operates the platform. Your team remains involved in the decisions and approvals that belong to you.
Who owns the data?
You do. Client data and sending identity belong in infrastructure provisioned for that client.
Can the scope change?
The agreement defines the first release and ongoing work. Later changes are discussed and scoped with you.
For distributed operations
One view across locations. Room for local work.
We identify which requests each site handles, who approves exceptions, and what the central team needs to see. Then we scope the local and shared views around those roles.
The work between sites
Start at the handoff.
We trace a request from intake to completion and record who owns it when it moves between a location and the central team.
A request arrives
Find where requests enter each location and which details should travel with them.
Someone owns the next move
Map local roles, central approvals, and the moments when work changes hands.
The wider team sees it
Choose the few shared views that make progress visible without erasing local context.
Local + shared
Decide what belongs in each view.
A site needs its own appointments, tasks, and customer context. A central operator needs status across sites and a way to find work waiting for approval.
At a location
The next action is clear.
Intake, appointments, tasks, and customer context can be organized around the people doing the work at that site.
Across the operation
The pattern becomes visible.
Central teams can see where work stands, where approval is needed, and which differences between sites need a closer look.
A possible first release
Make one workflow work end to end.
One possible first release takes a request from intake through assignment, local action, and central review. We choose the actual steps with your team during scoping.
Intake
Assignment
Local action
Central review
The actual steps, roles, and data connections are decided with your team during scoping.
The kind of work we build
Customer-facing and internal systems, together.
MyPeptide pairs a storefront with a batch operations pipeline. It illustrates how customer journeys and team work can be connected. It is a separate client project, not a multi-location deployment claim.
Current MyPeptide admin UI · synthetic sample data
Support / a human path
A clear place to start when something needs attention.
The right first step depends on whether you are exploring a build or already working with us. Either way, tell us what is happening in plain language.
01 / Exploring a project
Start with a conversation.
A discovery call is for the workflow, the people involved, and what a first useful system could do. You do not need a technical specification before booking.
Book a discovery call02 / Existing client
Bring the issue to us.
Use your existing project contact where one is already established. If you need a general route, email us with the affected workspace, what you expected, what happened, and when you noticed it. Avoid putting customer records or credentials in the first email.
Email client supportA useful first note
Give us enough to find the work.
- 01Tell us which workspace or project is affected.
- 02Describe the action, the expected result, and the result you saw.
- 03Include the approximate time and whether the issue is still happening.
- 04Say if sending or customer-facing work is affected so we can understand the impact.
More context
See how we operate and what we can say about trust.
Ownership / working relationship
Your operation needs a clear owner.
We build, host, and operate a custom platform with you. This page explains the shape of that relationship in plain language. The agreement for your engagement sets the actual rights and obligations.
The operating boundary
You own it.
Client data lives in infrastructure provisioned for that client, including its database and sending identity. We operate the system; the client owns its data.
One client, one space.
Each client runs in an isolated workspace. One client's data, messages, and customers do not mix with another's.
We stay involved.
Our role includes building and operating the agreed system. Before messaging goes live to customers, a human signs off. Scope and responsibilities are set with each client.
What this page is
An explainer, not a contract.
These statements describe our confirmed operating model. They do not set a universal handoff procedure, license, service level, data retention period, or exit term. Those details belong in the agreement and scope for a specific engagement.
Privacy and Terms describe this website and its information-handling boundaries. These website documents do not substitute for the agreement governing a particular client engagement. If you need a particular document during procurement, ask us directly.
For technical and messaging safeguards, read Security & Trust. That page also labels SOC 2 Type II and Canadian privacy and anti-spam posture as work in progress.
A question about ownership?
Talk through the exact system and agreement.
We can explain what would be provisioned for your business and which decisions need to be written into your engagement.
About Indigo
We stay with the systems we build.
Indigo works with businesses to turn scattered work into a useful platform. We shape it with the people who use it, build it, host it, and operate it after the first release.
How we work
Start with the day your team actually has.
The useful questions come before the interface: where a request begins, who decides, what gets lost, and what should happen next.
01 / Shape
Find the real workflow.
We map the people, handoffs, and existing tools before defining a first release.
02 / Build
Make the work visible.
A custom interface gives the team one place to act on the information it needs.
03 / Operate
Keep improving it.
We host and operate the platform, with changes and support defined in the engagement.
Work in the open
A storefront and the work behind it.
Our projects are not all the same shape. MyPeptide joins a customer storefront to an internal batch pipeline, while LuxuryLane uses a CRM and call tracking interface for a different workflow.
MyPeptide / customer storefront
LuxuryLane / call tracking interface
The relationship
The client owns the work. We run the platform.
Client data lives in infrastructure provisioned for that client, including its own database and sending identity. We operate the system, while your team keeps the decisions and approvals that belong to it.
An operating partner
The relationship continues after the first release.
Hosting, maintenance, support, and agreed improvements are part of the engagement, so the system can keep serving the work it was built for.
Contact
Tell us what is hard to keep moving.
Show us a workflow, a handoff, or a system you wish existed. A conversation is enough to begin. You do not need a technical brief.
Choose a path
Start in the way that works for you.
We use the first conversation to understand your operation and identify a useful first scope.
Talk it through
Book a conversation.
Walk us through the work as it happens today. We will ask about the people, systems, and decisions involved.
Write it down
Send a short note.
A few sentences about the problem, who it affects, and what you have tried will give us a place to start.
What helps us understand
Bring the real workflow.
The starting point can be rough. These are useful details if you have them, not a form to fill in before we speak.
01 / Work
What happens now?
Where does a request begin, and what step slows the team down?
02 / People
Who is involved?
Who uses the process, owns a decision, or needs to see its outcome?
03 / Systems
What must connect?
Which existing tools or records should the first system account for?
Let's build somethingthat runs without you.
Every engagement starts with a conversation. You'll know exactly what we'd build before you commit.