01 / Capture
Record the issue
Complaints and deviations need a place to be reviewed and assigned.
Case study / Kefir Kult
A food brand has two very different interfaces.
One helps customers discover and order coconut kefir. The other helps the team organize quality work behind the product.
01 / Customer experience
A storefront made for the product and its delivery area.
The direct-to-consumer site presents the catalog and ordering path for local delivery in the GTA and Hamilton.
Kefir Kult storefront / first-party capture
02 / Quality work
The operational record deserves a real workspace.
The quality management interface brings complaints, corrective and preventive actions, deviations, change control, and documents into one workflow. Teams can see what needs review and where a record stands.
02 / Resolve
Track the response
CAPA and change-control workflows keep the next action visible.
Kefir Kult quality workspace / first-party interface
03 / Daily use
Quality work is a sequence, not a document pile.
An issue enters as a complaint or deviation. The team records its response, follows corrective action, and keeps controlled documents together. The workspace gives that sequence a visible home.
01 / Record
Capture the signal
Collect a complaint or deviation with the context needed to review it.
02 / Act
Own the response
Track corrective action and any related change control.
03 / Learn
Keep the record useful
Use the SOP library and trend views as the work continues.
One brand, two jobs
The storefront invites a purchase. The quality system helps the team deliver.
The two interfaces serve different users, but both are part of the same business. Designing them as separate, purposeful surfaces keeps customer content clear and internal work organized.